Customer Service
By accessing this website (www.clansoncanvas.com) and using the services provided by Clans on Canvas Ltd, you agree to abide by our general website terms and conditions as set out on this page.
All content included on this site, such as text, graphics, logos, button icons, images, and HTML is the property of www.clansoncanvas.com, its owner and/or its suppliers and partners, and any third party content is used by www.clansoncanvas.com pursuant to express authorisation from copyright owners or their agents. You acknowledge that all copyright, trademarks and other intellectual property rights in and relating to www.clansoncanvas.com or its contents are vested in www.clansoncanvas.com, its owner and/or its suppliers or partners where appropriate. You must not use, reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
This website contains links to other websites which are owned and maintained by third parties. We have no control over these third parties, the contents of their websites or their activities. We have no liability or responsibility in relation to such third parties, the contents of their websites or their activities. The linking of other websites to our website does not constitute or imply an endorsement of any third party websites.
No links may be made to this website without the express prior written permission of Sandy Fraser.
- Shipping & Delivery
- Privacy & Security
- Information we collect and how it's used
- Returns & Replacements
- Pricing
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Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
If we are not able to deliver your Goods within 30 working days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
We may deliver the goods in instalments if the goods are not available at the same time for delivery.
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Any information you provide us with is used only to fulfil your order and for Clans on Canvas’ sole marketing purposes. Your telephone number may be given to the delivery agent to help expedite your delivery. However, we will never pass on any of your details to another organisation that does not directly deal with your purchase from us.
Information we collect and how it's used
Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.Other Information We Collect
When you purchase a product on the clansoncavas.com site, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.Clans on Canvas also collects e-mail addresses voluntarily to inform our customers that we received the order.
Secure Shopping
We do not store information about your credit card on our servers. We use RBS Worldpay to process our credit card transactions. All credit card details are processed by them and the transaction remains 100% secure during the process.Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.If you have supplied us with your postal address, we do not share your name and address with any companies.
Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us.Clans on Canvas Ltd
Basement Right
Kelvingrove
Glasgow
G3 7TTTel: 0141 563 4539
Email: info@clansoncanvas.com -
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded.If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to info@clansoncanvas.com . Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.
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Prices for products are described on the Site and are incorporated into this Agreement by reference. All prices are in UK pounds sterling. Prices and products may change at Clans on Canvas discretion. Title and risk of loss for all products ordered by you shall pass to you on Clans on Canvas’ shipment to the shipping carrier. Purchases are subject to Clans on Canvas’ cancellation policy. Clans on Canvas reserves the right to cancel any order for any product that may violate the intellectual property rights of a third party and will notify the purchaser that the order has been cancelled.
